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Many retailers, shopping centres and businesses alike; open, closed or partially closed are seeing a rise in web and social media traffic as customers search for the answers they need.

• “Are you open?”
• “Are you offering local delivery”
• “Can you offer an online consultation?”
• “When will you next be receiving stock?
•  “Hello, I have a retailer specific enquiry…”
• “Are the car parks open? Are they free for NHS workers?”
• “What opening hours are you or your retailers trading etc”

Whilst your physical service may be dropping, your customer service shouldn’t.

OnBrand can help manage your customer enquiries while you focus on running your business.

Our brand new Live Chat service will integrate with your website and your social media channels and we’ll manage your increased customer demand for you.

We can respond with pre-agreed customer messages and up to date business information and our experienced response agents will offer helpful & polite responses to your customers, maintaining your customer SLAs and fielding the main volume of repeat questions on your behalf.

The service is easily set up and can be live in a matter of hours.

Set-up is only £250+vat, with monthly costs from £199 for 4 hours agent time a month (additional hours charged where required on an hourly bases @ £45 per hour)

Act now, and we have help save a potential future headache.

There’s no doubt about it. Times have changed.

We all need to stay home, but now isn’t the time to be shutting down and switching off. Customers who can no longer visit you physically, are still going to need to reach you. In fact, even in these early stages of lockdown, we’ve seen an increase in customer queries across our retail clients’ websites and social platforms.

It’s time to get creative and look at how you can best drive the messages which are truly going to help and support your customer base during these challenging times.

How, you ask?….Don’t worry, we’ve already done the thinking for you, and have put together a list of approaches you may find worth your while…

1. Live Chat – This is a new service we’ve built in response to the corona outbreak, and it’s a great little tool to provide your customers with instant help and reassurance. Customers who visit your website will be invited to chat live, through their keyboard, to a team member.
2. Social Media – Who is talking to you or about you? How do you reach a wider audience and what are the right messages to be sharing to authentically engage your customers during these time? Our team of social media superstars can help with everything from social media listening to content creation, to paid media.
3. Website Management – do you have the time, ability and resources to manage updates to your website? OnBrand can step in and step up your customer communication.
4. Managing the media/press – press statements, contingency messages, fielding press enquiries, organising video statements and providing the right message to the right people are all things we’re experienced in helping with.
5. Creative & Design – need a fast turnaround of a poster, banner or a piece of comms? Ask us – we’re here to help.
6. Ideas – want to know how to keep your brand in front of your shoppers? Want to position yourself as a trusted voice in the community? Want to provide positivity? Engagement with gamification? We’re creative problem solvers and ready to brainstorm!

Not sure where to start? We’re offering FREE 15 minute calls to any business who needs Marketing advice or guidance during these uncertain times. No challenge is too big or too small – download your problems and we’ll help you find a solution!

We’re here to help you get through this.

Get in touch:

Email us: sayhello@onbrand.co.uk
Give us a call on: 03333 220022

The world as we knew it just a couple of weeks ago, is now a completely different place. Not only are we having to make significant changes to the way we approach our day to day lives, but we’re also having to make big decisions about how we evolve our businesses.

Whilst this might, quite rightly, feel daunting, we’re here to help you communicate your new business approach & help your retain those customers you’ve worked so hard for.

Whilst it’s true that getting your comms right at a time like this is crucial to the survival of your business, it’s important to remember that you’re not in this alone. Our team are experts in understanding consumer behaviour and are experienced in helping tailor messaging to reflect public sentiment. We’re here to be an extension of your team and lend a helping hand to ensure your messages have cut through, add value and are broadcast across the right channels for your business.

Be safe in the knowledge that there is an extra pair of hands who can help you write a press statement or act quickly to craft a social media comms plan.

Whatever your PR & Comms needs, we’re here to help get you through this.

Get in touch:

Email us: sayhello@onbrand.co.uk
Give us a call on: 03333 220022

In this new ever changing world, we’re all having to adapt our and evolve our businesses in ways we were perhaps not expecting.

For retailers, restauranteurs and, in fact, anyone with a shop front, who relies on footfall to drive their income, it’s a particularly challenging time.

We’re passionate about supporting independent retailers and businesses through this tricky period and we’re here to help you find creative solutions in order to help you reach your customers.

Need an e-commerce website in a hurry? Or perhaps you already have a website, but you need us to wave our magic OnBrand wand to add a sales functionality to it? We’re here to help you drive your sales online.

And when you’re up and running with your shiny new site, we can even help you put together a Social media plan to drive those all important customers to purchase.

So don’t lose hope. Just think of the current situation as a major plot twist. We’re here to help you make sure it’s a happy ending.

We’re currently offering all businesses big and small, a FREE 15 minute phone to chat through your current challenges. Drop us an email or give us a call and one of our super friendly team will be ready to help!

Email us: sayhello@onbrand.co.uk
Give us a call on: 03333 220022

With the physical world becoming more and more limited, people are turning to social media more than ever to connect with each other and run their daily lives.

For businesses, there’s lots to be thinking about right now, but, whatever you do, make sure you’ve thought about how you may need to shift how you approach your social media communications.

‘Doing Social Media’ properly is quite a craft in itself. Contrary to some ‘non-marketeers’ opinion, it isn’t just a case of writing a bit of copy to go alongside an eye-catching product image…oh no! In order to drive maximum results, and come out the other side of this challenging period in a positive way, you’ll need to ensure you have a strong handle on the following:

Editorial Strategy & Content Creation

During these times, it’s crucial to get the balance right between communicating your key messages whilst demonstrating that you recognise the impact of COVID_19 in the world around us.

For example, think about how your products/services could be helping the community during lockdown.   What’s a unique way that you, as a business, can add value through what you share? Simply pushing product is a big no-no.

Our editorial and social media experts are here to help you craft your social media posts to ensure they resonate with your customers and drive loyalty and sales, whilst the world is navigating its way through such an unpredictable era.

We can help with everything from putting together editorial strategies to writing and creating posts for multiple channels…we’ll make sure you get it right.

Paid Media

Your business model may look very different today, from what it looked like just a couple of weeks ago and it’s likely that you’ll be wanting to reach as much of your target customer base through social media as possible.   Once you’ve got your messaging right (that bit’s crucial!), you’ll need someone who knows what they’re doing with paid media, so that your budget works as effectively as possible.

No idea where to start with this?  Fear not, we do this every day for a range of different clients and we’re here to help you too!

Content Scheduling

In this fast-moving world, you probably have a to-do list longer than your two arms put together. Stopping your day to remember to post a piece of social media content, may not be at the top it!

That being said, it’s really important to keep to consistent and frequent posting times across your social channels in order to get the most from them.  Forgetting to post can have a significant impact on your organic reach and engagement.

Let us take a load off your mind – we’ll schedule all content for your business at the optimum time. We can use a test and learn approach to ensure we post content at a time your audience are most likely to engage….result!!

Community Management

With so much change going on, and a world full of people at home and logged into their social accounts, it’s likely your business is going to see an uplift in people commenting and asking questions on your social pages. Are you ready to respond?

We can help with everything from setting up automated responses to FAQs across your social pages, to manual social listening and responding to your audience.

The businesses who are able to show they’re using their social media presence to authentically connect during these times, are the ones who will come out on top.

Our team are ready to help you with as much of the above as you need. We’re passionate about supporting fellow businesses to get their comms right, which is why we’re offering a FREE 15 minute call to chat through anything that may be troubling you from a marketing/comms perspective to help you find a creative solution.

We’re in this together.

To arrange your FREE 15 minute chat, get in touch with our friendly team of marketing superstars:

Email us: sayhello@onbrand.co.uk
Give us a call on: 03333 220022